What to do with dealer that doesn't perform billed service?
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Registered User
Joined: Oct 2005
Posts: 2
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What to do with dealer that doesn't perform billed service?
Hello,
I recently had a 20k service performed on my 2004 Accord LX by Rosenthal Fairfax Honda, in Fairfax, VA (near my office). As a precaution, I marked the left rear tire with chalk, so as to determine if the tech preformed a tire rotation. When I got the car back, sure enough the left rear tire still had my chalk marks, i.e. no tire rotation performed. In addition the lug nuts didn't look as though they had been touched, although the tire valves did look as though they had been checked. The wheel covers were cleared of dust near the tire valves, although the rest of the wheel cover has no similar indications of removal, which one would think should be done to check the brakes, etc.
Since I wasn't sure if tire rotation was part of the service, I drove home and checked my manual. Sure enough, tire rotation every 10K. In addition, attached to receipt was a check list with rotate tires checked off.
My question is what should I do? This same dealer did the same tricks at 10K, although at the time I couldn't prove it. Based upon what service I believe wasn't performed, I feel I shouldn't be paying $145.00 for a $40.00 oil change (if indeed that was even performed). Should I drop a dime on the dealer with American Honda, or call the service manager or president of the dealership?
This same dealer performed a warranty tranny replacement on our 2001 Odyssey and managed to put the car in the body shop by smashing the right rear quarter panel into a concrete pole (which I also didn't find out about until I got home). So far this car has been with the dealer's body shop for over a week! And the loaner they provided me has been through the ringer!
I recently had a 20k service performed on my 2004 Accord LX by Rosenthal Fairfax Honda, in Fairfax, VA (near my office). As a precaution, I marked the left rear tire with chalk, so as to determine if the tech preformed a tire rotation. When I got the car back, sure enough the left rear tire still had my chalk marks, i.e. no tire rotation performed. In addition the lug nuts didn't look as though they had been touched, although the tire valves did look as though they had been checked. The wheel covers were cleared of dust near the tire valves, although the rest of the wheel cover has no similar indications of removal, which one would think should be done to check the brakes, etc.
Since I wasn't sure if tire rotation was part of the service, I drove home and checked my manual. Sure enough, tire rotation every 10K. In addition, attached to receipt was a check list with rotate tires checked off.
My question is what should I do? This same dealer did the same tricks at 10K, although at the time I couldn't prove it. Based upon what service I believe wasn't performed, I feel I shouldn't be paying $145.00 for a $40.00 oil change (if indeed that was even performed). Should I drop a dime on the dealer with American Honda, or call the service manager or president of the dealership?
This same dealer performed a warranty tranny replacement on our 2001 Odyssey and managed to put the car in the body shop by smashing the right rear quarter panel into a concrete pole (which I also didn't find out about until I got home). So far this car has been with the dealer's body shop for over a week! And the loaner they provided me has been through the ringer!
Member
Joined: Dec 2004
Posts: 88
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Good thing you marked you tire. First talk to the Service Manager and explain it to him. If you still not satisfied then call Honda USA. Don't just call, send a latter to them, which they will answer you back for sure. Honda main office take consumer latters very seriously.
Bill.
Bill.
Member
Joined: Oct 2005
Posts: 80
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I had the unpleasent experience of dealing with this dealership too.
Just down the street from Tweeter i think. They were supposed to order some parts for my car, and when i dropped the car off, they didnt have the parts in stock. They arranged for a loaner, but when i got everythying back, they skipped some things and i told them to get their f*cking act together. Then they tried to stiff me with the loaner car bill from Enterprise.
I had some VERY harsh things to say to Honda of America. Ever get those courtesty follow up calls that ask about the quality of service? I stated it's the worst ever and pepboys do a hell of a better job.
I've had MUCH better service with Hershon's Honda -
Herson's Honda
15525 Frederick Rd
Rockville, MD 20855-2196
(301)279-8600
Hope you get it resolved.
-B
Just down the street from Tweeter i think. They were supposed to order some parts for my car, and when i dropped the car off, they didnt have the parts in stock. They arranged for a loaner, but when i got everythying back, they skipped some things and i told them to get their f*cking act together. Then they tried to stiff me with the loaner car bill from Enterprise.
I had some VERY harsh things to say to Honda of America. Ever get those courtesty follow up calls that ask about the quality of service? I stated it's the worst ever and pepboys do a hell of a better job.
I've had MUCH better service with Hershon's Honda -
Herson's Honda
15525 Frederick Rd
Rockville, MD 20855-2196
(301)279-8600
Hope you get it resolved.
-B
pronounced tech
Joined: Sep 2004
Posts: 10,782
Likes: 0
From: down at Va Beach
I had the unpleasent experience of dealing with this dealership too.
Just down the street from Tweeter i think. They were supposed to order some parts for my car, and when i dropped the car off, they didnt have the parts in stock. They arranged for a loaner, but when i got everythying back, they skipped some things and i told them to get their f*cking act together. Then they tried to stiff me with the loaner car bill from Enterprise.
I had some VERY harsh things to say to Honda of America. Ever get those courtesty follow up calls that ask about the quality of service? I stated it's the worst ever and pepboys do a hell of a better job.
I've had MUCH better service with Hershon's Honda -
Herson's Honda
15525 Frederick Rd
Rockville, MD 20855-2196
(301)279-8600
Hope you get it resolved.
-B
Just down the street from Tweeter i think. They were supposed to order some parts for my car, and when i dropped the car off, they didnt have the parts in stock. They arranged for a loaner, but when i got everythying back, they skipped some things and i told them to get their f*cking act together. Then they tried to stiff me with the loaner car bill from Enterprise.
I had some VERY harsh things to say to Honda of America. Ever get those courtesty follow up calls that ask about the quality of service? I stated it's the worst ever and pepboys do a hell of a better job.
I've had MUCH better service with Hershon's Honda -
Herson's Honda
15525 Frederick Rd
Rockville, MD 20855-2196
(301)279-8600
Hope you get it resolved.
-B
Hello,
I recently had a 20k service performed on my 2004 Accord LX by Rosenthal Fairfax Honda, in Fairfax, VA (near my office). As a precaution, I marked the left rear tire with chalk, so as to determine if the tech preformed a tire rotation. When I got the car back, sure enough the left rear tire still had my chalk marks, i.e. no tire rotation performed. In addition the lug nuts didn't look as though they had been touched, although the tire valves did look as though they had been checked. The wheel covers were cleared of dust near the tire valves, although the rest of the wheel cover has no similar indications of removal, which one would think should be done to check the brakes, etc.
Since I wasn't sure if tire rotation was part of the service, I drove home and checked my manual. Sure enough, tire rotation every 10K. In addition, attached to receipt was a check list with rotate tires checked off.
My question is what should I do? This same dealer did the same tricks at 10K, although at the time I couldn't prove it. Based upon what service I believe wasn't performed, I feel I shouldn't be paying $145.00 for a $40.00 oil change (if indeed that was even performed). Should I drop a dime on the dealer with American Honda, or call the service manager or president of the dealership?
This same dealer performed a warranty tranny replacement on our 2001 Odyssey and managed to put the car in the body shop by smashing the right rear quarter panel into a concrete pole (which I also didn't find out about until I got home). So far this car has been with the dealer's body shop for over a week! And the loaner they provided me has been through the ringer!
I recently had a 20k service performed on my 2004 Accord LX by Rosenthal Fairfax Honda, in Fairfax, VA (near my office). As a precaution, I marked the left rear tire with chalk, so as to determine if the tech preformed a tire rotation. When I got the car back, sure enough the left rear tire still had my chalk marks, i.e. no tire rotation performed. In addition the lug nuts didn't look as though they had been touched, although the tire valves did look as though they had been checked. The wheel covers were cleared of dust near the tire valves, although the rest of the wheel cover has no similar indications of removal, which one would think should be done to check the brakes, etc.
Since I wasn't sure if tire rotation was part of the service, I drove home and checked my manual. Sure enough, tire rotation every 10K. In addition, attached to receipt was a check list with rotate tires checked off.
My question is what should I do? This same dealer did the same tricks at 10K, although at the time I couldn't prove it. Based upon what service I believe wasn't performed, I feel I shouldn't be paying $145.00 for a $40.00 oil change (if indeed that was even performed). Should I drop a dime on the dealer with American Honda, or call the service manager or president of the dealership?
This same dealer performed a warranty tranny replacement on our 2001 Odyssey and managed to put the car in the body shop by smashing the right rear quarter panel into a concrete pole (which I also didn't find out about until I got home). So far this car has been with the dealer's body shop for over a week! And the loaner they provided me has been through the ringer!
I missed Sean
Joined: Aug 2004
Posts: 11,285
Likes: 1
From: Fairfield/Bridgeport CT
Write a letter to honda, they take this stuff seriously and i won't be suprised if you don't get something out of it.
don't act like like youa re extremely angered, but tell them that it isn't correc tnad get your point across, don't get lost in anger.
don't act like like youa re extremely angered, but tell them that it isn't correc tnad get your point across, don't get lost in anger.