Avoid Acura Of Pleasanton's (California) Service Department!!
#21
Michelle2007
Join Date: Apr 2007
Location: Pleasonton, CA
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To Bruce Peters, I was just about to bring in my 2003 Acura TL Type S for the really cute 2007 model. I wanted to check on the reputation of your dealership and I found this information. After reading this, I decided to buy my car from a different dealership! You lost a sale of a new car and the trade in. It looks like over 7,000 people have read this positing. Good luck with your career, you need it! Cheers!
#22
Senior Member
Join Date: Sep 2006
Location: Tracy, California
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I recently purchased a 2003 TL Type-S.
I called this dealership to get the code for the radio, I just read the lady the vin number and got the code... Pretty hassle free...
But i want to take it down there to have them check on the transmission for the recall since im paranoid about it blowing before i go over warranty in 28K miles... Or strands me 50 miles from home.
We'll have to see how this goes if they pretty much tell me to leave or not. My car was originally purchased from Acura of Pleasonton so they cant tell me to take it to the original dealers... Maybe next week or the week after.
I called this dealership to get the code for the radio, I just read the lady the vin number and got the code... Pretty hassle free...
But i want to take it down there to have them check on the transmission for the recall since im paranoid about it blowing before i go over warranty in 28K miles... Or strands me 50 miles from home.
We'll have to see how this goes if they pretty much tell me to leave or not. My car was originally purchased from Acura of Pleasonton so they cant tell me to take it to the original dealers... Maybe next week or the week after.
#24
Very Pleased - TL & RSX
To All,
I am a Pleasanton of Acura customer and very very pleased with the Service and Sales departments. ALL of my warranty work I requested was completed and each time the service department has completed extra service or warranty work at NO Charge.
Recently a service took longer than expected and the service department provided a rental car for each car in service (yes, two rental cars for my wife and I) at NO Charge.
I recommend this dealership for anyone who want quality, respect, and TRUE customer service.
I am a Pleasanton of Acura customer and very very pleased with the Service and Sales departments. ALL of my warranty work I requested was completed and each time the service department has completed extra service or warranty work at NO Charge.
Recently a service took longer than expected and the service department provided a rental car for each car in service (yes, two rental cars for my wife and I) at NO Charge.
I recommend this dealership for anyone who want quality, respect, and TRUE customer service.
#26
there are independent shops out there that does repair as good as the dealers with far cheaper costs.. The California auto repair industry is full of them, consumers just have to keen sense in determining credible shops with the help of consumer advocates online.
Last edited by archebald23; 10-25-2010 at 05:01 PM.
#27
Junior Member
Join Date: Sep 2010
Location: california
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well, acura should be aware of this. since it affects its customer. what will happen if acura doesn't fixed this issue? are you going to file a complaint? but now things goes right already? good for you if it does.
hey pal, you must let them checked the auto body parts of your acura. just like a patient, should have a general check up. LOL
cheer up pal.
hey pal, you must let them checked the auto body parts of your acura. just like a patient, should have a general check up. LOL
cheer up pal.