I had an ADSL install today that didn't work & need some technical advice.

To start, let me let you know what we have. Bellsouth uses Westell modems that have ethernet & usb both on them (you can use 1 or the other). It logs in PPPoE. The Westell has a setup page like a linksys router that is web-based.(192.168.1.254)

I had the dsl working @ the jack & had configured the modem w/ my laptop & could surf fine.

I then loaded the usb drivers on the customers pc (win98se) & the network stack & device manager showed the modem.

I opened IE & got "page cannot be displayed". I went to the ms-dos prompt & could ping the 192.168.1.254 address, so that told me the pc could see the modem fine. I did a release/renew & still couldn't pull the setup page. I then unplgged the usb & used the customer's ethernet (the pc was on a network) & still couldn't pull the setup page.

Now I know I've got an IE problem, cause it works fine with my laptop. I then removed IE6 & reverted to IE5 (cust recently upgraded). Still no setup page. I then went to add/remove programs & took out dial-up networking & IE/Outlook & did a restart. Then reinstalled IE & dial-up networking. STILL can't pull setup page, but can ping it in ms-dos!!!! FFFFUUUUCCCCKKKK!!!!:madfawk:

I then installed Netscape from a cd I had & still the same.

The only thing I can think is that the WINSOCK (sp?) file was corrupted. :dunno:

Anybody know how to repair it without reinstalling the OS? This is the second time I have had this in about 3 years doing ADSL & would like to know what to do in the future.

Our tech support just tells us to tell the customer that this is beyond what we do & they need to have it fixed themselves.

 

that doesn't sound like an IE problem.

I'm going to guess some sort of cheezy firewall software like zone alarm?

 

if it was zone alarm then netscape shoulda worked when I installed it

 

zone alarm is the shit... :fawk:

 

why would netscape work? netscape wouldn't work either in my opinion.

 

yes just ask Jlammy how much of a pice of shit it is :fawk: :devil:

 

Did you check the network connections and make sure it was connected to the internet connection through that source?

 

what u talking about.. its been awesome on our comps.. no adware downloaded.. no unwanted programs using the net..

 

no connection to be made. the westell gets the ip & assigns a dhcp address to the pc...just like a linksys router would do.

 

if ie was locked in zone alarm & you install a new program that would need inernet access (netscape, kazaa, etc.) it would have acces till it was locked also