I called them last night to get a simple question answered regarding why sometimes I get an error when trying to play movies. Seems simple right? I mean I have the name of the error and the symptoms well documented and I am ready to convey this simply and clearly to the person on the other end.

Well not so simple a process I learn to my dismay.

I tell this person (damned if I can figure out her name) the error os "Secure HDCP link lost" and that it is repeatedly flashing up on my screen.

After an hour of her searching for the answer in her computer I askher what exactly "HDCP" is and what would make it give this error....so she proceeds to tell me that "HTTP" is used in web addresses...uhhh WTF??

She then tells me that it is not reccomended to play DVDs on the Xbox, at this point I stop her and ask her why the system would be sold as a "Home entertainment solution" and yet not be reccomended for playing movies on??

So at that point I am a bit pissed because the better part of an hour with this bitch is spent looking up the wrong issue, so I ask for her supervisor. Another woman with a name I can't pronounce comes on and tries to look up the answer and can't find it. Finally she finds some information on it and tells me that it is probably my HDMI cable and that I should try a new one or go back to component cables.

So yeah great answers considering it used to do it on component cables too but at this point I just tell her she has been no help at all and hang up.

So anyone know what "Secure HDCP link lost" means and how to solve it?
Actually I would suggest everyone call the help line and ask the question repeatedly.

 

HDCP stands for High-bandwidth Digital Content Protection. Basically, every device you have hooked up to an HD source has to be HDCP compliant for the signal to work.
Weird that it would have the error when you used component cable. :thinking:
How old is your TV?

 

Right at a year and a half or so.

 

If I had an xbox I would (that's a free helpline right :ugh but nope.

I'd probably buy a $30 DVD player and be done with it, but from what I found by searching google, people claim switching HDMI cables fixed the problem :shrug: Is it possible that you remember having that happen w/ component, but aren't sure?

edit: from what I read, it claimed the elite 360s came w/ jacked cables. Is yours an Elite?

 

No I remember it clearly.

and yes it is an elite

 

Normally I would say for you to just fiddle around with the HDMI cable a little (sometimes it's seems like it's seated correctly, but it's not).
Try a different HDMI port on your TV.
Power cycle your TV.

This problem usually means that the "handshake" process between the display and 360 isn't being completed. But the reason your case is weird is because this is strictly an HDMI process....it shouldn't even be an issue when using an analog (component) connection.
Does the signal go through a receiver or HDMI switch before going to the TV?

 

Not sure if this matters at all (never used 360 or HDMI) but maybe you switched back to component cables w/o shutting off the system???? Just throwing it out there. Maybe shut both off :shrug: Never used an HDTV either h:

 

No the system has been the same configuration from a week after I got the Elite and it happens intermittently. I watch a movie today and in a few hours when I watch another the problem may occur.

It has no pattern at all to it which is what drives me nuts.

 

I'll trade my old DVD player for your 360 :hsugh:

edit: another stupid Q probably, but are you leaving the HDMI cable on the system when you try the component video? Are you just using composite audio cables? (not sure what options that system has for audio)

 

Composite for audio and hdmi for video.

Just turned it on and put in the same movie it wouldn't work with last night and it works fine now. This is why it annoys me