Damn, that sucks. I don't have any contacts in claims/billing or I'd try to help you out.

Breaking your clavicle is no fun either. That shit hurts.

 

:hs: Thanks anyway, mang.

I didn't actually break it, I got a 3rd degree AC separation (two torn ligaments, the outside of my clavicle now sits about an inch higher than OEM, so I've got big-ass bump on my shoulder for good h: )

 

For real. Everytime I call them I get redirected to at least 4 different people and all 4 of them will give me different answers. I once asked to speak to a supervisor and they told me no and that supervisors dont deal with my type my problem. What the fuck?? You dont say no. You say "Hold on I'll get you one on the line." I got off the line and called back in and got a supervisor and gave them the person's name I talked to the first time. I doubt anything happened but thats bullshit. They're just horrible.
Really? I heard about them getting awards for customer service

 

Outsourcing might be the cause of some issues, esp. is there's an actual language barrier, but most of the time it's the companies themselves IMO.

Even when they employ people over here, most of the time they're required to read things a certain ghey way and do things in a specific order, etc. or they get in some sort of trouble. If it was just a mild talking to an that's it, most people would choose to ignore it and do what they know works or what comes naturally, but companies today are so controlling (to some extent understood b/c of potential lawsuits etc.) about how the customer service people do their jobs that the people just give up on going the extra mile to help someone. It either won't do any good in the end, or they'll have to deal with so much extra shit themselves so in the end they just hope the customers complain about it and things change, or that when business suffers that the people towards the top of the company get the message... rarely happens that way though.