Originally Posted by
white_n_slow
Bank of America is actually one of the companies I'm talking about, although today's lovely little exercise was with Kaiser Permanente. If I wasn't on a group plan, I'd be shopping for new health insurance right now.
For real. Everytime I call them I get redirected to at least 4 different people and all 4 of them will give me different answers. I once asked to speak to a supervisor and they told me no and that supervisors dont deal with my type my problem. What the fuck?? You dont say no. You say "Hold on I'll get you one on the line." I got off the line and called back in and got a supervisor and gave them the person's name I talked to the first time. I doubt anything happened but thats bullshit. They're just horrible.
FYI, WaMu is just as bad.
Really? I heard about them getting awards for customer service