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dude, worse comes to worse, i tell them to get a new bumper, paint it, and i go pick it up and put it on myself in the parking lot take 20 mins.
when you paint a panel you need to color match the adjacent panels...so it won't be just the bumper being repainted. take it from a guy who's been in 5 accidents (stupid people running into me 2x's while parked and 2x's while not looking)