I saw a deal on Amazon that gives you cash back (sometimes $200 depending on phone/carrier) when you sign on with new service and a new phone. I didn't want to get it without trying it first cause I heard T-Mobile sucks, but I wasn't sure about my area. I had already tried AT&T, but the customer service was bad, had to wait at least 30 min to talk to one. Also the data plan sucked. That was canceled in about a week.

Then I tried T-Mobile. I liked it, the data plan was great, good reception in my area, I'm in. I tried to get the deal on Amazon, but they wouldn't let me cause I had service within the last 90 days (they told me 6 mths at first, but it's really 90 days).

The reason I wanted cash back was to pay for the early termination fee from Verizon. I lost my phone and it was cheaper to switch carriers and pay $175 then it was to buy a new phone. They said I'd have to pay full retail price.

I thought it was an Amazon thing, so I went to a Keyosk. Same thing happened, I'd have to re-activate the canceled line and I am inelligible for any rebates since it's not technicaly a "new line" anymore.

The guy came up with a brilliant idea and said I could re-activate the first line, then open up a line with him and get the rebate, then after a few days, cancel the first line and keep the new line. How's that for beating the system .

I called to re-activate and she wanted the IMEI number and a Sim card number. He gave that to me, only it didn't work the first two times he wrote it down...(hmmm...). The third time it works and I'm in business. I ask her if I need to pay the activation fee and she says yes. I tell him and he says he'll talk to his supervisor and they'll take care of it (remember this for later).

Later that night I realize that if they're charging me an activation fee (something they wouldn't do on a new account if it's less than the 14 day trial period) they must be charging me a fee to terminate early. I call and sure enough I was right. I went down there and told him I'd have to pay the Early termination fee and he said he'd take care of that too. Just cancel servise first (somethings fishy). He wanted the number, I forgot it, so I called later and told him. Then I just wanted to confirm that he would credit me the $200 PLUS the $35 activation. He acts suprised and accused me of not mentioning the ETF fee. WTF, he's the fuqing phone dealer, he should know these things. I'm sure he did, but was trying to put it all on me like it's my fault. I yell at him back and he says again that he'll talk to his supervisor and they'll take care of it .

I get the name and number of the district manager and call it. It's the same damn guy. I call today and his wife answers, I ask for Jim Brundage, she say there's nobody by that name. That she and her husband own that thing and there's nobody above them. I asked T-Mobile again and there is somebody that is in charge, she was just being a bitch.

I called T-Mobile more times than I ever wished to but one lady told me (and I confirmed with another rep) that he HAS to give me that phone that he used to activate that line with along with the sim card.

Now I know why he kept telling me to cancel that line. It's cause he wasn't supposed to do it. I don't know if it's illegal, or what sort of repercussions may come of it, but that's the only thing I have on him. What can I do with it and how far can I go?

Oh, and I can't cancel the new line cause I already ported my number from Verizon, which he was sooo quick to do.

 

never buy from amazon.com.

 

I didn't, I went to a kiosk.

 

cliff note anyone?

 

I'm sorry, I thought It would be easy to understand, but it's hard to communicate words when I have so much to say. I actually left a LOT out.

 

I wouldn't blame T mobile themselves, but more the stupid "vendors" who claim to be a part of the organization. They'll say anything to get the sale.

 

thought he was getting a good "deal" from a vendor. guy said he knew a way to beat the system. he didn't or purposefully tried to rip this guy off. now he's stuck with it... I think.

 

nah, amazon is good, that's where I got my sidekick from. I think you just got screwed by the vendor.

 

okey, u went and tried out T-mobile. then cancel it to get the 200 deals on Amazon.com. But you can't open that amazon line since u had that account withint 90 days. The guy told u to reopen that line AND open a new line. he also told u that you can cancel the first line later on.

You did and found out that T-mobile charged u the ETF fee for the first line and activation fee for the new line.


Here's my tip to get the ETF and activation fee back. Call T-mobile and ask them to merge the 2 lines together to a family line. Then you'll have one account. After everything is settle -24-48 hrs, call T-mobile and ask them to waive the activation fee because you have the family account. With enough credit, they should do that. It works for me. Be polite. If they said they can't, you then tell them that you'll cancel both lines since you were told that you can waive the activation fee when you merge into the family account. They won't give up on a big fish like you just to get that small activation fee, so they'll waive it for sure. Remember, be polite, with a calm voice.

Next day, call T-mobile again and have them delete a line. Same deal. They have to do that because they rather give up on a line than loose both. REMEMBER to be polite, friendly, and talk with a calm and mature voice.

 

Only try the line deletion if that guy didn't work out for u. The activation fee should be an ease. And after you merge them, MAKE SURE that you MERGE the OLD LINE TO the new line, that way, you'll remain AS A NEW CUSTOMER with NEW CONTRACT so you can cancel within 30 days without ETF.