based on what geico teaches and goes after, i would say they are completely focused on customer service. this is only in the service section, i can't speak for claims or sales.

i also can't compare to any other insurance companies, since i haven't dealt with any.

i can compare the training that i've gone through for geico compared to what i went through for time warner and it is night and day. i get 16 calls graded a month at geico for quality and customer service, at time warner, i had maybe one for three months.