Originally Posted by b00gers

Be professional and call them. Call customer service and explain to them that reception is very poor in your area. You feel ripped off because you are paying for service that you are not getting. You have already upgraded the software or firmware. You have already taken it in for inspection. You have done everything you can, but you still dont get the service that you are paying for. They probably wont be able to do much. Tell them you want to talk to someone who can help you. Tell the same story to the supervisor. Repeat about 3-4 times in a couple week's period so they have it logged on their end. And eventually I got more agressive, but still remained professional and respectable...and they told me I can cancel the contract that had more than a few months still in it.

Or...I think you can change the billing address to somewhere where there is no coverage from them. Then they have to terminate it. YMMV.