other side of the tech support fence...
Thread Starter
It's my first day.
Joined: Nov 2001
Posts: 13,635
Likes: 0
From: Grafton, WI.
other side of the tech support fence...
cant connect to wireless web
try this, try this, try that
nothing
hmm, ok, press the reset button on the back
"dataMGr.c Line:8589, index out of range....nothing works"
"oh man...did you do a hot sync...?"
"UM, NO....god damnit"
"oh man, im sorry, youre going to lose everything if we do a hard reset"
"goddamnit, what the ****ing, mother****ing computers, i swear to god"
"eh, yeah..."
"well, help me fix it..."
"eh....sorry"
"mother****ing hell dude, wtf."
"let me call a tier 2 tech, brb"
"
"
try this, try this, try that
nothing
hmm, ok, press the reset button on the back
"dataMGr.c Line:8589, index out of range....nothing works"
"oh man...did you do a hot sync...?"
"UM, NO....god damnit"
"oh man, im sorry, youre going to lose everything if we do a hard reset"
"goddamnit, what the ****ing, mother****ing computers, i swear to god"
"eh, yeah..."
"well, help me fix it..."
"eh....sorry"
"mother****ing hell dude, wtf."
"let me call a tier 2 tech, brb"
"
"
Purge This...
Joined: Mar 2003
Posts: 1,732
Likes: 0
From: Shitcago
Originally posted by rick
aka i need to put this guy on hold
Tier 2 usually = a guy that has been on the job for more than 3months for most call centers.
aka i need to put this guy on hold
Tier 2 usually = a guy that has been on the job for more than 3months for most call centers.
Floppy Death! noES!!!
Joined: Oct 2002
Posts: 21,218
Likes: 0
From: Scranton, PA
Originally posted by Teg711
what's a tier 2 tech?
what's a tier 2 tech?
Like level 1 handles username and password crap. Making sure they typed everything right. Looking for common crap.
Level 2 is looking more into settings and more detail of what the problem is. Again looking for common things.
Level 3 is even deeper. People that have extensive 1st hand experiance with the product. Possibly helped beta test it.
Level 4 is developer level (usually). The people that actually made the product. Research and Design. If they can't fix it, no one can.
Level 5 is the refund department
j/k... some companies spread it out over 8 levels... some have it only in 2 levels. But you should get the idea.
Purge This...
Joined: Mar 2003
Posts: 1,732
Likes: 0
From: Shitcago
Originally posted by clickwir
It's like the next level in support.
Like level 1 handles username and password crap. Making sure they typed everything right. Looking for common crap.
Level 2 is looking more into settings and more detail of what the problem is. Again looking for common things.
Level 3 is even deeper. People that have extensive 1st hand experiance with the product. Possibly helped beta test it.
Level 4 is developer level (usually). The people that actually made the product. Research and Design. If they can't fix it, no one can.
Level 5 is the refund department j/k... some companies spread it out over 8 levels... some have it only in 2 levels. But you should get the idea.
It's like the next level in support.
Like level 1 handles username and password crap. Making sure they typed everything right. Looking for common crap.
Level 2 is looking more into settings and more detail of what the problem is. Again looking for common things.
Level 3 is even deeper. People that have extensive 1st hand experiance with the product. Possibly helped beta test it.
Level 4 is developer level (usually). The people that actually made the product. Research and Design. If they can't fix it, no one can.
Level 5 is the refund department
j/k... some companies spread it out over 8 levels... some have it only in 2 levels. But you should get the idea.