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Sounds to me like he's coming at it from a standard user's perspective. The average person isn't going to get overly technical in their critque, but more simply say "Why do I have to do this? Why is this taking so long?" etc.
Bill Gates and the chairman of GM are arguing over which company is better. Bill Gates boasts, "If cars grew in technology as fast as computers did, we would be driving V32 instead of V8, our cars would get 5,000 miles to the gallon and the top speed would be mach seven."
The chairman of GM thinks about it for a moment and replies, "Sure, but would you really want a car that crashes four times a day?"