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Should I be annoyed with DHL?

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Old Feb 27, 2007 | 08:40 AM
  #1  
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Default Should I be annoyed with DHL?

In the past 2 weeks I've had 2 packages sent via DHL, one was a valentine's present for my mom (keeps me out of the doghouse for a month or two...) and the other was an unrelated item for myself.

The valentine's present, went thru a DHL center in Ohio on its way to Maryland and got stuck in Ohio for an extra day "because of an ice storm," and didn't get delivered until the 15th.

The thing for me, came from a store in CA, was scheduled for a delivery today, but it got stuck in some DHL center in Utah. And of course, there's another big snowstorm that swept thru not too long ago.

DHL has been very good at keeping me updated with these delays, and yeah there's been foul weather both times...but is air frieght really supposed to be this unreliable when snowstorms are afoot?
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Old Feb 27, 2007 | 08:51 AM
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Rachel Bilson
 
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Air Frieght doesnt actually mean by air

And it would help if we knew what the "unrelated item" was

ibsomethingjewish
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Old Feb 27, 2007 | 08:52 AM
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wow that sucks, DHL has delivered a day early 2/2 times for me
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Old Feb 27, 2007 | 08:53 AM
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You should totally be 'annoyed' at DHL for them not risking their lives in blizzard conditions to deliver your precious packages.
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Old Feb 27, 2007 | 09:04 AM
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Originally Posted by 98CoupeV6
You should totally be 'annoyed' at DHL for them not risking their lives in blizzard conditions to deliver your precious packages.
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Old Feb 27, 2007 | 09:13 AM
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well if there was weather related delays both times there isnt a whole lot they can do for you. I know when we had the blizzard hit us here in NY for valentines day we went from doing our normal 60k plus packages in our 4 hour shift to doing 15k due to weather related delays. Trucks just couldnt get here.
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Old Feb 27, 2007 | 09:15 AM
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Originally Posted by F22B Prelude
Air Frieght doesnt actually mean by air

And it would help if we knew what the "unrelated item" was

ibsomethingjewish
A watch...instead of numbers it has little dollar signs so I can count how much money per hour I steal from good christians.
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Old Feb 27, 2007 | 09:19 AM
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both times there were extenuating circumstances, so i wouldn't write them off just yet..
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Old Feb 27, 2007 | 10:07 AM
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I would definately be annoyed with them. My company used to have a contract with DHL and we had bags with payroll (live checks) delivered 4 days late ...two times! Their excuse was that there were "harsh conditions" where they were delivering the bags to...so we called the other office and no...snow flurries.
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Old Feb 27, 2007 | 10:42 AM
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Rachel Bilson
 
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Originally Posted by MrFatbooty
A watch...instead of numbers it has little dollar signs so I can count how much money per hour I steal from good christians.
I was just kidding

Call up the company you ordered it from and state you paid for delivery by this date and you didnt receive it, so usually they'll waive shipping charges.
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