It ends at 33 minutes or so but it trails to 1:45 or so.

 

It says that long, but it's about 20+ mins

edit: what John said above. I was subtracting the beginning timer.

On another note, I'm getting a kick out of this. Seeing out ignorant they are. I mean, even people at the corporate still doesn't learn it :howsad:

 

Ok good. Andrea just got on the phone.

:reechy:

 

Wow. That's weird. Verizon refunded me around $250 when their tech misquoted a plan change to me (which was the full amount of all overage charges) with no hardship. It took 15 minutes, including speaking to the supervisor to thank them for their work.

 

OH MY GOD!!
That would drive me insane!

 

Just because the refunded you doesn't mean they get the math. And if they got the math, it doesn't mean that the other half of the will h:

 

Ha. Very true. I'm just saying I find it odd cause Verizon's always been good to me and has been super helpful. This is especially in comparison to friends who went through similar situations where their carrier bitched them.

Another example: I changed my plan, and Verizon dropped my insurance during the change. I lost my phone, and the insurance company wouldn't help me. Verizon overnighted me a new phone at the cost of $35, which would have been the insurance deductable at that time.

Maybe I just have a way with customer support though? On the other hand, I'm now a Verizon customer for life

 

I would not have had that much patiance

 

Patience is KEY in dealing with tech support. Remember that they always have a note driven database, and they can label you a troublemaker behind the scenes. If you're not able to get resolution civily, and you have a legitamate gripe, submit a complaint via the BBB. BBB complaints often go to someone higher up and, to keep a positive company image, will likely be nicer. But, if they look at the case notes, see you're a dick, they can still stonewall you there.

I start off almost every call I make into a company along the lines of "Hey, I kinda have a weird problem, and I really need some help... can you help me?" in a really polite voice. 99% of the time you get a receptive and positive response, and you can work miracles calling in as the "nice customer"

 

I bitched at Dell through customer service email (it was late, cust service was closed and I was pissed) because the ship date for my PC kept getting pushed back. I think it got shipped out today because I bitched at them, instead of next thursday. o: