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First off get rid of Norton its the worst AV on the planet. Go get a free one called Avast from http://www.avast.com ; if you are running XP it can do a boot time scan and works awesome.
The problem with a lot of viruses is that they are loaded into memory and the only way to remove them is either boot into dos or remove them before windows is loaded.
The problem with a lot of viruses is that they are loaded into memory and the only way to remove them is either boot into dos or remove them before windows is loaded.