You almost earned my respect. You had my laptop fixed in under a week, including all costs for overnight shipping. I was happy. However, to fix an LCD, did you really need to put my hard drive back to factory settings? You have made my life miserable. I have data backups, but you are causing me some un-needed stress and have cost me a lot of time.

Thank you.

 

they might have.

 

those companies always try that first if they can't find a software fix. big companies must follow procedure.

 

But they went through the level 1 support already. They made me try software fixes and clearly stated in an e-mail that "parts need to be replaced". Oh well, I did not lose anything, but it is a hassle none-the-less

 

I entirely hear what you are saying. I actually had a support rep start walking me through a reformat once over the phone when my vid card died. I was like, the hell I am!@##%% they didnt warn me....anybody w/o tech knowledge would have lost everything. I bitched to their supervisor and they said it was just part of their support checklist.

 

"Fire and smoke coming from the case? Go to our website and try downloading this patch."

 

bellsouth's phone message: "if you are unable to connect to the internet, please see our tech support section on http://www.bellsouth.net"

 

thats priceless

my dad did tech support for a short time and said that most of the guys used to tell customers to reformat their drive as a last resort. its bs. i found that if you tell the rep that you know about computers and that its a hardware problem, they will not bs you.

 

yeah, when i call tech support that its a big hardware issue. sometimes i just listen and laugh to them reading a script.

 

I hate dealing with that shit. The bs you have to go through is so annoying.