I deal with people like that day-in and day-out. You wouldn't believe some notes that i've put down about people, or at least did until I found out the CEO sometimes audits the notes database :run:


But yeah, some people seem to enjoy making the lives of the people picking up the phone hell. They will bitch and argue, and drag their feet every step of the way. Chances are, she earned her name, but it was still stupid to let it slip on to the bill.

 

Thats uncalled for. If you cant handle people and their bitchiness....get the fuk out of customer service.

 

Chanc is a scrotum bag.

 

:wtf:
Im pretty sure I just heard this on the radio, verbatim too.

It's about bitch dog, right?

 

I don't think you fully understand what it's like to be on this side of the phone. Regardless, it was stupid and the person responsible deserves to lose their job. That being said, there are some miserable people in the world. People who will use your patience to feel better by screaming at you. They don't want a solution any more at that point; they just want others to suffer, and often for their own mistake.

99.99% of the time, you can handle the worst a customer can throw at you, but there are those oddities of people who are veritable wastes of oxygen who will make you want to scream with frustration. Good chance she was one of these.

 

scrotum bag > bitch dog

 

She called customer support 40 times within a month. That's at least 1 call per day, often more. She was having a problem with a DVR box. I know this is kinda rude of me to say, but chances are she got an answer/solution, didn't like it, and kept calling in the hopes she could get a better answer or upgrade for free. Either that or she wanted to do something inane/impossible. After a while the caller snowballs and starts treating the rep on the receiving end like shit. It's all downhill from there.

In the computer business, it's called PEBCAK h:

 

If she really was a Bitch Dog, I'd buy whomever that changed her name a beer.

From my experience, they have lousy customer service.

 

werd
she may be one of those 0.01%, but that doesnt matter. in fact, it doesnt matter at all how bad the customer is acting. theyre still the customer. if theyre wrong, theyre wrong and the service being provided to them should then be stopped if theyre going to continue to act like rude obnoxious bitches. but thats part of the job.

even if she called 40times a day and nagged everybody on the phone in customer service. thats tough shit because thats part of the job. sure, people that are extremely bad may make you feel like you want to kill them, but too bad. nobody is forcing anyone to get a customer service job at some shit level pay.

at my old company, when they got rid of the dedicated customer service department, they made us handle all the customer issues as well as sales. tough shit. i hated that part, but i dealt with it. it was my job. after a while, i didnt like it and i felt the pay wasnt on par with the stress, so i left. any customer service should be good customer service, regardless of who's fault and what type of person the customer is.

 

Youre right, I dont. I have VERY limited over the phone customer service practice. Ive only taken food orders over the phone.

But I can imagine how bad some people can get. But I still feel that it is something that will just be part of the job. And it shouldnt come as a surprise. People are assholes sometimes.

I am more familiar with working inside of classrooms. I come in there every year knowing that I will get a couple of badass kids. It is just to be expected and if I choose to stay in this field, I have to work with it. One mentor at the program had the nerve to say, "if this kid doesnt get transfered out my class, I am leaving." Needless to say...hes gone.