Pissed about Stealership!!
Thread Starter
Registered User
Joined: May 2003
Posts: 115
Likes: 0
From: Plainville, CT
Originally posted by CivicRacr
i has that same problem with sears. i brought my car in to have a flat fixed. the spare was on the front driver side so it was a little lower than the rest of the car and the couldn't get the arm on the lift under the driver side. and what they did was lift the driver side up by lifting up by the front fender, they put a crease into the fender and made it misaligned. so im guessing that is what they did to your car. is your car lowered??? but i noticed this because i saw them lift up the car by the fender and waited there until they ackknowledge that they messed up my fender but they didnt but then i got to talk to the upper management and told me to get estimates to get the fender fixed. i got 600 out of the whole thing which is cool cause i just fixed the fender myself. i hope you get them to accept responsibility for it.
i has that same problem with sears. i brought my car in to have a flat fixed. the spare was on the front driver side so it was a little lower than the rest of the car and the couldn't get the arm on the lift under the driver side. and what they did was lift the driver side up by lifting up by the front fender, they put a crease into the fender and made it misaligned. so im guessing that is what they did to your car. is your car lowered??? but i noticed this because i saw them lift up the car by the fender and waited there until they ackknowledge that they messed up my fender but they didnt but then i got to talk to the upper management and told me to get estimates to get the fender fixed. i got 600 out of the whole thing which is cool cause i just fixed the fender myself. i hope you get them to accept responsibility for it.
Still here... sorta...
Joined: Sep 2000
Posts: 17,177
Likes: 2
From: CO
I agree. Some are good and some are bad. It all has to do with the personnel and the management. If no one cares, the "name" suffers, but some dealerships work just as well/better than well known private shops. 
Thread Starter
Registered User
Joined: May 2003
Posts: 115
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From: Plainville, CT
Here is an update...with an e-mail from the dealership and mine in response below it:
> Dear Mr. Nieves
>
> I'm truly sorry about your disatisfaction with
> our service department. I have complete confidence in
> my service directors decision. If I could be any
> assistance, please contact me at (860)826-2013
>
> sincerely,
>
>
> Dan Elmer
> Fixed operations Director
> Schaller Auto World
Mr. Elmer,
Unfortunately, this is not a satisfactory response. Never have I dealt with such people that immediately deny everything, even in all my visits to my previous dealership's service department at Courtesy Honda in Sanford, FL. Mistakes do happen, but I believe someone should own up to them. I sincerely hope that your service director is not using the fact that I had never visited his service department before to his advantage, as it would truly be sad. I visited a body shop in the area for an estimate and they immediately knew that it had to be done by a service tech pushing on the fenders or leaning on the fenders while working under the hood. Also suspect is whether the car was lifted improperly, as the dent is in roughly the same spot on both fenders. Furthermore, the bodyshop commented that it could not have been done by anything on the road or by any act of vandalism, as the paint is perfect and scratchless, except for the dents caused by your service techs. My car will be going in for service tomorrow at another area Honda dealership and I will consult with their bodyshop, also, and I am confident their determination will be the same. I hope to hear back soon, as I will be contacting American Honda Motor Co., and eventually my lawyer in the immediate future. If you'd like to see the damage before going further or have any unanswered questions, feel free to contact me through this e-mail or at work at 860-xxx-xxxx.
Thank you,
Alex Nieves
> Dear Mr. Nieves
>
> I'm truly sorry about your disatisfaction with
> our service department. I have complete confidence in
> my service directors decision. If I could be any
> assistance, please contact me at (860)826-2013
>
> sincerely,
>
>
> Dan Elmer
> Fixed operations Director
> Schaller Auto World
Mr. Elmer,
Unfortunately, this is not a satisfactory response. Never have I dealt with such people that immediately deny everything, even in all my visits to my previous dealership's service department at Courtesy Honda in Sanford, FL. Mistakes do happen, but I believe someone should own up to them. I sincerely hope that your service director is not using the fact that I had never visited his service department before to his advantage, as it would truly be sad. I visited a body shop in the area for an estimate and they immediately knew that it had to be done by a service tech pushing on the fenders or leaning on the fenders while working under the hood. Also suspect is whether the car was lifted improperly, as the dent is in roughly the same spot on both fenders. Furthermore, the bodyshop commented that it could not have been done by anything on the road or by any act of vandalism, as the paint is perfect and scratchless, except for the dents caused by your service techs. My car will be going in for service tomorrow at another area Honda dealership and I will consult with their bodyshop, also, and I am confident their determination will be the same. I hope to hear back soon, as I will be contacting American Honda Motor Co., and eventually my lawyer in the immediate future. If you'd like to see the damage before going further or have any unanswered questions, feel free to contact me through this e-mail or at work at 860-xxx-xxxx.
Thank you,
Alex Nieves
Crazy Canoodler
Joined: Mar 2003
Posts: 493
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From: Youngstown, OH
Maybe it's time to talk to an attorney. I'm the first to give the "society is sue-happy" speech but when in Rome...
I really hope things work out for you. Likewise, to our resident Honda technician, I feel for you. I really do. I used to be a bicycle mechanic for a few years. It's not quite the same but no one ever gives you props. They're real quick to point out when something goes wrong though. I guess that's the nature of the job. It sounds like the techs in this story are a lot different from the way you do things.
Dealing with mechanics is like flying in airplanes. Usually it works out just fine but it's those few highly-publicized fireballs that scare people away forever.
I really hope things work out for you. Likewise, to our resident Honda technician, I feel for you. I really do. I used to be a bicycle mechanic for a few years. It's not quite the same but no one ever gives you props. They're real quick to point out when something goes wrong though. I guess that's the nature of the job. It sounds like the techs in this story are a lot different from the way you do things.
Dealing with mechanics is like flying in airplanes. Usually it works out just fine but it's those few highly-publicized fireballs that scare people away forever.
Just wait...
Joined: Apr 2003
Posts: 911
Likes: 0
From: Ocean View, Deleware
That really sucks, when I took my car in after hitting a dear they tried to charge me $1300 for the replacement fender, bumper, hood, and all the paint blending...but there was nothing wrong with the hood, or the bumper....so i got the price down too $650...
BTW, I think you are handling this very well....the e-mails you are sending are perfect. And I bet after the owner reads that last e-mail about you contacting your lawyers, he might do something about ur dents...
BTW, I think you are handling this very well....the e-mails you are sending are perfect. And I bet after the owner reads that last e-mail about you contacting your lawyers, he might do something about ur dents...
Member with a mega dong
Joined: Aug 2003
Posts: 275
Likes: 0
From: PGH
Its all about finding the right shops to do your work for you...get the parts off online...Half the time you'll find shops that do better then facotry work for less, you just may have to drive a tiny bit;open a phonebook
