Here is an update...with an e-mail from the dealership and mine in response below it:

> Dear Mr. Nieves
>
> I'm truly sorry about your disatisfaction with
> our service department. I have complete confidence in
> my service directors decision. If I could be any
> assistance, please contact me at (860)826-2013
>
> sincerely,
>
>
> Dan Elmer
> Fixed operations Director
> Schaller Auto World

Mr. Elmer,
Unfortunately, this is not a satisfactory response. Never have I dealt with such people that immediately deny everything, even in all my visits to my previous dealership's service department at Courtesy Honda in Sanford, FL. Mistakes do happen, but I believe someone should own up to them. I sincerely hope that your service director is not using the fact that I had never visited his service department before to his advantage, as it would truly be sad. I visited a body shop in the area for an estimate and they immediately knew that it had to be done by a service tech pushing on the fenders or leaning on the fenders while working under the hood. Also suspect is whether the car was lifted improperly, as the dent is in roughly the same spot on both fenders. Furthermore, the bodyshop commented that it could not have been done by anything on the road or by any act of vandalism, as the paint is perfect and scratchless, except for the dents caused by your service techs. My car will be going in for service tomorrow at another area Honda dealership and I will consult with their bodyshop, also, and I am confident their determination will be the same. I hope to hear back soon, as I will be contacting American Honda Motor Co., and eventually my lawyer in the immediate future. If you'd like to see the damage before going further or have any unanswered questions, feel free to contact me through this e-mail or at work at 860-xxx-xxxx.

Thank you,

Alex Nieves