Street Styler.com - theives
11-10-2004, 09:10 AM
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Street Styler.com - theives
CONSUMER ALERT!
STREET STYLER . COM
Take my advice, do not order from this company! You should see the correspondance thru emails that I've had with this company, un-freakin-believable. I work with shipping companies everyday, I know exactly how they operate. When there is no tracking # you have a problem. After 2 days I emailed them about it, no response. I then called them later that afternoon and they said that sometimes it takes up to 24 hours for the tracking # to be issued but that it had been already shipped. The following week I sent them an email stating that I still didnt have a tracking #, no response so I had to call them again. I was then told that it was being shipped directly from AEM, passing of the buck. So after a few more days I said F-it and called AEM in Cali, their rep tells me that they don't even do buisness in the way that StreetStyler claimed, they never heard of them and advised me to cancel the order, comforting. I called back StreetStyler and they tell me this one guy handles that stuff and will be in later that day, I told them that it's really important that I talk to him and that I wanted to hear from him by the end of the day, everyone knows what happened right? No call back! I call the next day and the whole place was closed and went a day early to some show in Atlantic City.
I emailed them and finally said to cancel the order. They email me back saying no problems but I would be subject to the shipping fees still and a additional re-stocking fee.
I emailed them back saying that that’s not advisable, considering their performance.
Havent recieved an answer back on that one and I doubt after pointing out how they have lied to me and I caught them in it. Hands down the worst internet company I have ever worked with.
Fast fowared 2 weeks later. I finally got the part that I had canceled, well past the maximum shipping time of 10 days. By that time I had ordered the intake through someone else, received the part and installed it. So I put the part in the corner of my office and waited for Street Scammers to call me. Never got a call. I did get the charge on my credit card about a month after the initial order though. I call them up for an explanation on why I had received a part that I had canceled on 10/25/04 and why my credit card was charged. I get the run around from some peon and he and I have words. Tells me that they know how to deal with people like me when I told him the charges were going into dispute. ZERO accountablilty, not once did I get a “Sorry”. Since the company is only 25 miles away I told them to come get the part. I had at that point put WAY too much effort into their mistakes and lies and wanted a clean break. The charges are in dispute. Sorry for the long post but I wanted to try and get all the facts on here.
STREET STYLER . COM
Take my advice, do not order from this company! You should see the correspondance thru emails that I've had with this company, un-freakin-believable. I work with shipping companies everyday, I know exactly how they operate. When there is no tracking # you have a problem. After 2 days I emailed them about it, no response. I then called them later that afternoon and they said that sometimes it takes up to 24 hours for the tracking # to be issued but that it had been already shipped. The following week I sent them an email stating that I still didnt have a tracking #, no response so I had to call them again. I was then told that it was being shipped directly from AEM, passing of the buck. So after a few more days I said F-it and called AEM in Cali, their rep tells me that they don't even do buisness in the way that StreetStyler claimed, they never heard of them and advised me to cancel the order, comforting. I called back StreetStyler and they tell me this one guy handles that stuff and will be in later that day, I told them that it's really important that I talk to him and that I wanted to hear from him by the end of the day, everyone knows what happened right? No call back! I call the next day and the whole place was closed and went a day early to some show in Atlantic City.
I emailed them and finally said to cancel the order. They email me back saying no problems but I would be subject to the shipping fees still and a additional re-stocking fee.
I emailed them back saying that that’s not advisable, considering their performance.
Havent recieved an answer back on that one and I doubt after pointing out how they have lied to me and I caught them in it. Hands down the worst internet company I have ever worked with.
Fast fowared 2 weeks later. I finally got the part that I had canceled, well past the maximum shipping time of 10 days. By that time I had ordered the intake through someone else, received the part and installed it. So I put the part in the corner of my office and waited for Street Scammers to call me. Never got a call. I did get the charge on my credit card about a month after the initial order though. I call them up for an explanation on why I had received a part that I had canceled on 10/25/04 and why my credit card was charged. I get the run around from some peon and he and I have words. Tells me that they know how to deal with people like me when I told him the charges were going into dispute. ZERO accountablilty, not once did I get a “Sorry”. Since the company is only 25 miles away I told them to come get the part. I had at that point put WAY too much effort into their mistakes and lies and wanted a clean break. The charges are in dispute. Sorry for the long post but I wanted to try and get all the facts on here.
11-10-2004, 09:22 AM
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lol i got my lip kit from them no tracking number they said 1 week recieved it in 3 weeks . then i pay them and they charge me 2 times on my credit card for 300buks i calle dand said i already recieved and payed etc sent copy of credit card shit and what do u kno wthey messed up
11-10-2004, 12:19 PM
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It's funny I keep catching them in their own lies. They just sent me an email saying that I never canceled the order. Direct qoute from them that they just sent me:
"We never told you we canceled the order or stopped shipment."
that was today.
However on 10/25/04 they said this in a email:
"I am aware you do not have a track number yet because i keep calling AEM and the girl in accounting says she'll find the invoice and email me the number but she has not done so yet. I will go ahead and cancel your order but the shipping charge and restocking fee has to be applied since the item was special ordered from the manufacture. Because now I have to tell them to get in contact with UPS and stop shipment."
This tells me 2 things: they are whiney little bastards that pass the buck to some girl in accounting from AEM. Secondly, they lie to cover their ass as opposed to owning up to a mistake.
If anyone wants me to post some of the insulting emails they sent me just ask.
"We never told you we canceled the order or stopped shipment."
that was today.
However on 10/25/04 they said this in a email:
"I am aware you do not have a track number yet because i keep calling AEM and the girl in accounting says she'll find the invoice and email me the number but she has not done so yet. I will go ahead and cancel your order but the shipping charge and restocking fee has to be applied since the item was special ordered from the manufacture. Because now I have to tell them to get in contact with UPS and stop shipment."
This tells me 2 things: they are whiney little bastards that pass the buck to some girl in accounting from AEM. Secondly, they lie to cover their ass as opposed to owning up to a mistake.
If anyone wants me to post some of the insulting emails they sent me just ask.
11-10-2004, 01:41 PM
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You should think about calling the better business bureau so they stop messing with people. Especially if they double bill or charge you for restocking fees when they f'up
11-11-2004, 07:01 AM
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Some of my conversations with StreetScammers.com. I have a business and I really could never speak this way to any of my clients. Complete lack of courtesy, respect, accountability or a ****ing spine. I haven’t altered one word on the quotes.
“I think your over reacting” This the response that I received when I told them that maybe I should cancel the order because they wouldn’t answer my emails and I had no clue what was happening.
“The part will be there, you just have to wait for it to deliver. Our phone lines here locally are having some problems beyond our control”. I assume at this point that the whole phone lines being down was just another lie, yeah the phone lines were down at 2pm on a Fri afternoon, more like “screw business it’s the weekend!” This was 2 weeks before the part arrived late.
“We wouldn't have been online for the past 2 years if we were fraud.” 2 YEARS? Like I have stated before I have more time beating off than they have ruining a business. 2 Years, that’s nothing.
” The part was being shipped directly from AEM. If we have it instock it comes from here and if AEM has it, it goes from there.” I am 100% certain that I asked the idiot that had taken the order if the part was in stock, he said yes. They stated in a follow-up that the part was in stock and this is how they justified it: “Our shipping times do say that online but only pertains to orders instock here at our facility. When you ordered the intake we were sold out and checked with the manufacture who said they had it instock. So the item was instock but being shipped from the manufacture.” Maybe these guys should consider a career in politics cause I have no ****ing clue what that means. The parts instock just not instock there?
“i will try to get the track number for you by days end.” That was a week after I ordered. Ofcourse that never happened, another 4 day weekend was getting in the way.
This is my email saying to cancel the order, I thought it was pretty clear about the complete lack of service.
Cancel my order. I can't trust your company and I was advised by AEM to cancel the order. Please send me a confirmation of the canceled order. Like I stated in a previous email I should not be charged since I never got a tracking #, never spoke with a supervisor, my call was never returned by Matt who looking into the whole problem and the part is late if it ever shows at this point.
“The item was already shipped when you threatened to cancel. We told you it was on the way and you just didn't want to believe us. We will not be sending a label for a return. We told you the item was being shipped and that you might get the package before we get the track number.” Complete 100% bullshit! I constantly have to order items thru shipping. Within 2-3 hours of shipping or when I have placed the order I am always given a tracking # regardless of what company I ordered thru or what shipping company delivers. I have never had Fedex or UPS take longer than 4 days to ship anything. I asked for a shipping label to send the part back and they pretty much scoffed at me, why should I pay for shipping twice on a canceled order for bad service?
“We cannot issue a refund without the merchandise being returned. We are not saying you can't return. So twist it up whatever way it makes you feel better because that is all you have been doing with ever message we give you” I was kinda taken back by this one.
“This is very common procedure for customers who are trying to pull off what you are attempting to.” Not sure how to respond to that one. Pull off what? I’m just trying to return the part at no cost to me because of service like this.
“The bottom line is the order was processed and shipped and we were truthful in the events going on with the order. “ Not once was someone honest with me.
“If you want to go ahead and waste your time posting bad messages to make you sleep better at night no one can stop you.” This after I threatened to put a post up detailing my experiences with them. They obviously do not care about their online customers or any customers for that matter.
Funny, 1 week after the cancellation I saw that the part was sitting in front of my apartment bldg. I should have just left it there since they said they canceled the order and I never signed for it. However I thought I would be kind and wait for them to call me and send me a shipping label to return it, that’s when the real trouble started. They refuse to pay for shipping.
“I think your over reacting” This the response that I received when I told them that maybe I should cancel the order because they wouldn’t answer my emails and I had no clue what was happening.
“The part will be there, you just have to wait for it to deliver. Our phone lines here locally are having some problems beyond our control”. I assume at this point that the whole phone lines being down was just another lie, yeah the phone lines were down at 2pm on a Fri afternoon, more like “screw business it’s the weekend!” This was 2 weeks before the part arrived late.
“We wouldn't have been online for the past 2 years if we were fraud.” 2 YEARS? Like I have stated before I have more time beating off than they have ruining a business. 2 Years, that’s nothing.
” The part was being shipped directly from AEM. If we have it instock it comes from here and if AEM has it, it goes from there.” I am 100% certain that I asked the idiot that had taken the order if the part was in stock, he said yes. They stated in a follow-up that the part was in stock and this is how they justified it: “Our shipping times do say that online but only pertains to orders instock here at our facility. When you ordered the intake we were sold out and checked with the manufacture who said they had it instock. So the item was instock but being shipped from the manufacture.” Maybe these guys should consider a career in politics cause I have no ****ing clue what that means. The parts instock just not instock there?
“i will try to get the track number for you by days end.” That was a week after I ordered. Ofcourse that never happened, another 4 day weekend was getting in the way.
This is my email saying to cancel the order, I thought it was pretty clear about the complete lack of service.
Cancel my order. I can't trust your company and I was advised by AEM to cancel the order. Please send me a confirmation of the canceled order. Like I stated in a previous email I should not be charged since I never got a tracking #, never spoke with a supervisor, my call was never returned by Matt who looking into the whole problem and the part is late if it ever shows at this point.
“The item was already shipped when you threatened to cancel. We told you it was on the way and you just didn't want to believe us. We will not be sending a label for a return. We told you the item was being shipped and that you might get the package before we get the track number.” Complete 100% bullshit! I constantly have to order items thru shipping. Within 2-3 hours of shipping or when I have placed the order I am always given a tracking # regardless of what company I ordered thru or what shipping company delivers. I have never had Fedex or UPS take longer than 4 days to ship anything. I asked for a shipping label to send the part back and they pretty much scoffed at me, why should I pay for shipping twice on a canceled order for bad service?
“We cannot issue a refund without the merchandise being returned. We are not saying you can't return. So twist it up whatever way it makes you feel better because that is all you have been doing with ever message we give you” I was kinda taken back by this one.
“This is very common procedure for customers who are trying to pull off what you are attempting to.” Not sure how to respond to that one. Pull off what? I’m just trying to return the part at no cost to me because of service like this.
“The bottom line is the order was processed and shipped and we were truthful in the events going on with the order. “ Not once was someone honest with me.
“If you want to go ahead and waste your time posting bad messages to make you sleep better at night no one can stop you.” This after I threatened to put a post up detailing my experiences with them. They obviously do not care about their online customers or any customers for that matter.
Funny, 1 week after the cancellation I saw that the part was sitting in front of my apartment bldg. I should have just left it there since they said they canceled the order and I never signed for it. However I thought I would be kind and wait for them to call me and send me a shipping label to return it, that’s when the real trouble started. They refuse to pay for shipping.
11-11-2004, 09:17 AM
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At least try to contact your credit card company and ask them if there is anything that you can do. Most give you the opportunity to dispute a charge placed on your card. Give them all of the corespondence that you have recieved from the company (not just the ones that prove your case).
11-13-2004, 11:44 AM
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Sorry you had to go through all of that frustration. I've been having one hell of a time with a mechanic I took my car to 2 weeks ago. My car still isn't fixed, but I'll be posting the story soon. I think you should contact the better business bureau though just like someone said earlier. Don't let them get away with this mess.