I've had them for seven years. The service varies by area. Internet and TV were awful when I first got them. Several techs came out to look at it. Most of them said my wiring was bad until I told them it was brand new. Then they found something else wrong with my house until I proved the problem was on their end. After the bankruptcy they went through service got better and they invested in some upgrades in my area. Lately, it has been excellent. Rates start out really good, but slowly climb. After it got to a point that it was too high, I called an negotiated them back to where I started after threatening a couple of times to have them disconnect me. I have to do that 1-2 times per year. It's like dealing with a used car salesman. The customer service call center is located in northern WI (IIRC) so they are easy to understand and talk to.