Carlos R. from Hollywood, FL – Wouldn't stay again
Stayed Sep 2007, 5 days
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Got there, had to wait for room to be ready. Got the room and A/C not working. After 3rd time to try and fix the A/C, I went to front desk to get the room changed. I got a key for my new room and found that I was walking into SOMEONE ELSES' ROOM! I went back to front desk and told female attendant about the error, everyone else was inside the office so I waited for a few minutes. After the lady came out of the office, everyone else stayed inside the office including the attendant that made the error, I remarked that no one care about the mistake because noone was coming over to talk to me about my room. He apologized and gave me a different room on the 6th floor, A/C was good so we took it. AT ABOUT 11 O'CLOCK AT NIGHT, WHILE MY WIFE AND I WERE SLEEPING, SOMEONE WALKS IN ON US, TURNS ON THE LIGHT AND LEAVES. WE COULD NOT SLEEP THE REST OF THE NIGHT. I called the front desk right away and noone there to pick up the phone. The next day they were very apologetic but hard was already done. Last year we were very happy with this hotel and even gave it a great review, but this time around, I can't do the same. Be careful of all the algea that floating inside the pool.

Tried to check in around 1pm, told we didnt have a reservation. By 5:30 we had been told 3 times we didnt have a reservation, no confirmation had come to the hotel, via fax, 5 times and after 6-8 calls to Travelocity. Wouldnt even sell us a water or a beer while we waited. Watched at 3pm while numerous guests were turned away or changed into other rooms, had to stay at the Oasis American on my own money. Had a friend in the US spend a whole day on the phone for us. Found out the Grand Oasis overbooked and sold our room. Denied it till the end. Had to pay for 2 night, all my meals and drinks for 7 days when I was pre-paid for the whole thing. Had to call home and borrow twelve hundred bucks to eat and drink. Wont be back to Oasis!