Subject: Re: Your ***** Trouble Ticket has been closed - (00513310)

My problem has not gone away. I downloaded AVG as
directed by the tech rep. AVG ran a 1 and a half
hour full virus scan and found no,
repeat no viruses.
I cut power to the computer and then restored the power. My computer
automatically rebooted. My computer was still in virus alarm. I ran a
virus scan on the file I was defragmenting when your
virus protection went into alarm and it found 9 alarms.
I am now running a complete virus scan on the rest of
my computer an I will let you know of the results of
this scan. Please don't close my trouble ticket 00513310
until I have completely removed your virus alarm from
my computer. Based on the information I have so far
I suspect a conflict with your virus protection program and my defragment
program. I am still working on this
problem (for you) and I keep you updated on my
progress.
Your help is greatly appreciated
Andrew *******
al*******@*****.net