You know, you shouldn't be a hard-ass just because someone wants to hold on to their hard-earned money just as much as you wanna take it from them and they don't just give in... How many times have dealerships taken advantage of customers, for probably billions collectively... Now, how many customers do you know that have ripped off a dealership (including that crock of SHIT phrase, "You're stealing this car from us @ this price.")? BITCH, PLEASE!