My name is Bruce Peters and I am the Service Manager you have all been reading about. I wanted to respond the facts as to the original posters situation. No dealership has the right to deny warranty coverage for repairs, only the Manufacturer can deny warranty coverage. In fact, to do so is illegal for any dealership, of any Manufacturer, as regulated by the Bureau of Automotive Repair. In the event that a claim is denied it is unfortunately the responsibility of the Service Manager to pass along this information as we are the contact person for the Manufacturer at the dealership. Unfortunately this seat repair was denied because the leather side bolster was worn away, the seam and stitching are still currently intact. We at Acura of Pleasanton understand and are empathetic to the client’s disappointment and frustration with the denial of coverage from Acura. On his behalf, prior to the internet postings, I was lobbying to see if Acura would help in any way with the expense of his repair, even though their representative had denied authorizing warranty after a physical inspection. On March 30th Acura’s stance is still that this is considered wear, and not a warrantable repair, caused, possibly, by sliding across the seatback when entering and exiting the vehicle, but agreed to replace the seat back cover as a “One time only Goodwill repair” in the interest of client satisfaction at Acura of Pleasanton. Currently Acura is working to accommodate the client at another dealership as per the client’s request. Acura is also willing to replace his CD player under warranty stating that “the CD player is only designed for OEM CD's. Aftermarket and CD-R may jam the CD changer unit.” The comments made about the synthetic oil were based upon the fact that the clients vehicle came in with a check engine light on and it was determined to be caused from his engine being 3 ˝ qts. low on oil. As this is not the OEM oil recommendation he was advised that he may need to check his oil level more often. This was the client’s very first visit to Acura of Pleasanton, we are sorry it could not have been a more pleasant experience for him. Acura of Pleasanton is a 3 time winner of Acura’s “Precision Team Award”, which is the highest award available to a dealership from Acura. Our Service department also won the “2006 Acura Client Experience Award” for customer satisfaction. We did not want to respond sooner to the postings, as we are still working on resolving the client’s concerns and did not want to make any false statements. We appreciate the kind comments made by several of our loyal clients and are always willing to personally address any concerns or questions that any client may have. Thank you all for your feedback and interest in Acura’s client relations.