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Old Mar 1, 2007 | 07:35 PM
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S2Kev
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Joined: May 2002
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From: Bay Area, CA
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Originally Posted by 98CoupeV6
upselling? like dicking people to pay for stuff they don't need?
Pretty much. I mean they come in for the schedule maintenance, we let them know about other services that we can add on. If they decide to do it, we get something for that. :hs: But it's not as bad as you make it sound. h:

Edit: Preventive maintenance.
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