Originally Posted by Takumi06
So what your saying is you press the buttom/lever and you just assist bring up the hatch with you hand.
For me the lever doesn't have any use. Even though the hatch is unlock I can't just pull it up. Yes it's unlocked. Maybe the struts arent strong enough to push it pass the lock.
Anways my point is I must insert my key and turn it to the right and hold it there. Then I have to use my other free hand to lift up the hatch.
Do you think I have a lock problem as well?

It's more than likely that the mechanism is broken, even though it's making the sound. I'm in the same situation with my 99, broken shocks, broken trunk release.