My hatch struts are broken! It was just replaced when I bought it in the Fall and now it's broken again.

I just wondering from everyone if when they open their trunk release does the struts bring the heavy hatch up to the top completly or does it stay at the bottom position.

When the struts were working I always needed to hands. One hand to turn the key to the open position and hold it there, and the other hand had to push the hatch up so it could get a "boost" to hold itself up all the way.

Does anybody think this is a problem or is it normal when my struts were actually "working"?

Any comments on this matter would be great!

Sovan