right... i got on my laptop one day and tried to reinstall my dial up service... well, it wasnt reading the cd so i went into device manager and it had a exclamation mark by it. i disabled, then enabled. that didnt work. i uninstalled, reinstalled. that didnt work. called HP they said put in OS disk and run a repair, did that and then when its finishing it gives me that error. now i cant get into anything. i know how to reformat my computer myself, im just wondering if anyone knows how to save my files my self or if there is another way to fix this problem