Checked the site of your car alarm system. No FAQs, no manuals, no troubleshooting tips, nothing. Everything is pointing to China. I am really not surprized no one answers the phone. If I were you I would take her to a reputable car alarm installer and let them figure it out. Do not take me wrong, I am not pointing you to an easy way out, but you may save yourself a bunch of headache in the future and those guys can actually give you some helpfull tips.