Struts and shocks aren't the same thing. struts have coil over springs.. (springs are actually located on the strut). Shocks do not have coil over springs on them. The spring and shock are separate..

Oh, and yeah, I'd say you're getting ripped. Do some research, find a good DIY and replace em yourself. If nothing else, bolts that you can't get off w/ your equipment, have just the bolts replaced so you can easily get them off yourself.