Need help with Situation dealing a Big Business...
OK to make a very long story short(er) here i go...
March 2004:
-I purchase two Black Sparco seats from a company online.
August 2004:
- My friend points out that my one seat is completly faded(leg cusion is white, and corner back seat is greenish white
-I contact the company i bought them from and ask them about a warranty, maybe defective material the seat was made of. They tell me to call Sparco.
- I talk to a guy named ( lets call him BOB) and he says i need to talk to the company....
- I call the comapny and they said they will handle it as Sparco wants
November 2004
-To the point were i call the company everyday to hear about my seat. They said Sparco is not giving them feedback...
-Finally calls me and said i need to call Sparco Direct and talk to "BOB''
-I talk to ''BOB" and issue him an email compliant with full pictures and story/info/reciet about my seats
Decemeber 2004
-"BOB" never answers his phone, never returns emails or voice mails
- I call about every day, 3 times a day trying to get a hold of "BOB" the entire last week of december, and first week of January
January 2005
- I call to talk to "BOB" and he not there. Very pissed. The Secuitary of Sparco asks if she can help. I give her a quick sum of whats been going on and she said she can't help. I told her that I was gonna file a law suit and contact the Better Business Bureau(BBB). She leaves a message with the GM of Sparco
-GM Calls me back in one day, i tell him the story, he tells me to issuse him a email, documents, and pictures.
Febuary 2005
- GM is very bad about getting in touch with me also.
- He tells me after no talking to him after a month that i would need to send my seats to CALI. I live in MD. He would not guarntee that the seats would be replaced.
- He then states he can sell me just the cover and seat cushions for there price. I agree and let him know what he is doing sucks. That i still have to pay them money on a problem with there product.
- He says they will call me and email me when they get the product..
Today: March 27, 2005
- Today, still no word from him @ all.
What would you do?
Call the BBB?
Send the seats the GM of Sparco and tell him to **** himself and buy Brides and lose money?
I'm Confused on what the right thing to do is....BTW some of you may think i was an asshole to them or something. But i was very professional during all my phone calls and emails etc.
CLiff Notes: Bought Sparco Seats, one faded ( nothing was spilled on it, doesn't sit in one spot, most of the time car is a garage.), sparco never calls me back, and then trys to rip me off, still hasn't called me.