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Old Jan 10, 2004 | 05:53 AM
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Xymox007
Björkian
 
Joined: Jul 2003
Posts: 722
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From: Pennsylvania
Default HELP: Dealer problems

Recently I brought my car into the dealership and they would not pass my car for PA Inspection unless I had new, rear brake pads and machine my rotors.

It's been two weeks now and this annoying, light squeak is coming from the rear brakes when I lightly apply the brakes. When I bear down hard on them, it stops. The longer I drive (and the warmer my brakes get), the worse it becomes. This problem did NOT occur prior to the Acura dealership touching my car.

I phoned the dealer and I'm going in for my 3rd appointment this Saturday. The Acura service manager believes the cause of the squeak is that in 1998 they used asbestos brake pads, and in 2000 they now use non-asbestos brake pads that have a tendancy to squeak. Is this true? Or does this sound like a load of bull to you?

Like I said, this is the third time I've been back to the Acura dealership, and I'm about ready to contact Acura and the owner of the dealership about this problem since it wasn't happening prior to them servicing my vehicle. What do you fine folks recommend? Thoughts greatly appreciated.
_______

UPDATE:

I was telephoned this morning by Apple Acura (who is looking at my vehicle for the 4th Saturday in a row) and they decided that replacing my rear rotors (which were just machined/resurfaced by them a few short weeks ago would solve the problem. Keep in mind this noise was NOT happening prior to my visit with the dealership when they told me resurfacing my rear rotors and using new pads was the only way my car would pass state inspection. The service manager offered to wave the installation fee, but still wanted to charge me roughly $283.00 for parts. Unbelievable. I'm at a loss for words. I told them no, and that I'll be in to pick up my car this morning.

What do you folks recomend I do? Because at this point I'm telling them that I will be sending 3, detailed letters of dissapointment. 1 to Acura of America, 1 to the owner of Apple Acura (who happens to be my girlfriends friend of the family), and 1 copy to the service department at Apple Acura.

Why should I pay for the problem they caused?

What should I do?

Shame on you Apple Acura. :down:
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