customer: what is Toast Titanium 6?
me: it is a cd-burning software
customer: so can i make cd's with that?
me: yes
customer: so what's a cd-burner:
me: :eh: you make cd's with it
customer: then why would anyone buy toast?
me: so you can have a program to make cd's
customer: then why would anyone buy a cd-burner if it does the same thing?
me: :eh: because toast is the software and a cd-burner is the hardware, the actual drive
customer: and?
me: :doh: