Blockbuster issues... Help me fight this.
09-04-2003, 08:56 PM
#42
more meat, more fire
Thread Starter
Join Date: Mar 2002
Location: Orange, CA
Posts: 28,251
Likes: 0
Received 0 Likes
on
0 Posts
:madfawk:
They still didn't believe me... I think this was probable racial profiling.
In the end I had to pay the $12 since it was my dad's account. I'm signing up for Hollywood video mang. :madfawk:
They still didn't believe me... I think this was probable racial profiling.
In the end I had to pay the $12 since it was my dad's account. I'm signing up for Hollywood video mang. :madfawk:
wned: by blockbusters
09-04-2003, 09:49 PM
#46
Yes, I've seen people get credit notices in the mail about overdue tapes... messy... even though you're right, since you can't prove it...I'd say go there and speak to them nicely or just pay it..
__________________
9Y0 Cayenne GTS
E46 ///M3
YD4 MDX - SOLD
EG Ferio - SOLD
FA Ferio - Returned
www.NelsonLee.net
9Y0 Cayenne GTS
E46 ///M3
YD4 MDX - SOLD
EG Ferio - SOLD
FA Ferio - Returned
www.NelsonLee.net
09-05-2003, 03:52 AM
#48
Senior Member
Join Date: Apr 2003
Posts: 991
Likes: 0
Received 0 Likes
on
0 Posts
ok, here i go to get flamed, but of course it would be me that works at blockbuster 
(not the one u got prollems at)
But this might help, behind the counter there should be a poster that says: "Every employee at blockbuster is empowered to do WHATEVER it takes to see that the customer leaves happy"
or something to that effect, if someone comes up to me and bitches about a late fee, i just get a manager to take it off, i dont care to get someone pissed at me and ruin my day for a fuk up i didnt do. (have to get manager cuz my lame ass dont have permission)
and late fees DO transfer, actually if you have a late fee at one store, it will put all other store accounts on hold until that store is called and the balance is manually transfered and paid.
arguing what time u turned it in isnt very helpful as the computer shows its time it was scanned in, all movies are due at noon, but the computer counts late as being 2PM!!! so if u get the movies in the drop box and scanned, the computer will automatically count it on time, this is to give the workers time to empty it.
but if you are arguing a movie turned in at 8pm and claim u had it on time, that is hella unlikely that a movie will sit in the drop box for more than 2 hrs.
One thing to note is managers at my location go alot by attitude (and if the chick is hot) so if you come in calm and stern about it, they will first say they will take up to half off, and if worst comes to worst they will do all, this is standard proceedure.
managers are monitored by corporate on how much they do in credits per day, so every customer wanting a 12$ late fee credit will make the manager more up tight about helping anyone once upper management starts chewin them a new one. But if you get pissed at the manager, you could allways buy something expensive and before you pay, decide not to get it, any sale that is voided counts against them as credits to customers, and upper management super hates any form of credits
(not the one u got prollems at)But this might help, behind the counter there should be a poster that says: "Every employee at blockbuster is empowered to do WHATEVER it takes to see that the customer leaves happy"
or something to that effect, if someone comes up to me and bitches about a late fee, i just get a manager to take it off, i dont care to get someone pissed at me and ruin my day for a fuk up i didnt do. (have to get manager cuz my lame ass dont have permission)
and late fees DO transfer, actually if you have a late fee at one store, it will put all other store accounts on hold until that store is called and the balance is manually transfered and paid.
arguing what time u turned it in isnt very helpful as the computer shows its time it was scanned in, all movies are due at noon, but the computer counts late as being 2PM!!! so if u get the movies in the drop box and scanned, the computer will automatically count it on time, this is to give the workers time to empty it.
but if you are arguing a movie turned in at 8pm and claim u had it on time, that is hella unlikely that a movie will sit in the drop box for more than 2 hrs.
One thing to note is managers at my location go alot by attitude (and if the chick is hot) so if you come in calm and stern about it, they will first say they will take up to half off, and if worst comes to worst they will do all, this is standard proceedure.
managers are monitored by corporate on how much they do in credits per day, so every customer wanting a 12$ late fee credit will make the manager more up tight about helping anyone once upper management starts chewin them a new one. But if you get pissed at the manager, you could allways buy something expensive and before you pay, decide not to get it, any sale that is voided counts against them as credits to customers, and upper management super hates any form of credits
09-05-2003, 05:46 AM
#49
Cake or Death?
Join Date: Jun 2003
Location: NJ
Posts: 20,749
Likes: 0
Received 0 Likes
on
0 Posts
Originally posted by AKUFC
You could avoid that place like the plague and just go to a different Blockbuster. Suprisingly enough they are not linked so if you have a late fee one place it won't show if you go to a different one.
You could avoid that place like the plague and just go to a different Blockbuster. Suprisingly enough they are not linked so if you have a late fee one place it won't show if you go to a different one.
