My problem with dell :ranting:
Thread Starter
ZOMG Pew Pew Laserbeams
Joined: Jul 2002
Posts: 7,451
Likes: 0
My problem with dell :ranting:
ok guys here's a bit of warning when buying
something online...make sure they have a real
store you can go to so in case you want to
return your product you can...
my latest and greatest ordeal entails the big
computer business dell. i had recently ordered
a 17 inch flat screen lcd monitor from them
which had stated it had no ghosting issues...for
those of you who don't understand the term
ghosting then disregard it... anyways when i had
received the item the image portrayed on the
screen was blurry beyond belief..in talking with
a dell customer service rep (took 2 hours to
reach one) i was then sent an exchange one.. but
to no avail this exchange was only slightly
better than the previous...so thus i was
dissatisfied and had to return the product. i
had scheduled the return for friday the 15th so
they could pick it up...i waited all day for
someone to come pick it up no one came..then i
called the courier service they set it up with
(airborne express) and they stated no pickup was
ever made. so i called dell the following day
and they said someone would come by and pick it
up on monday. so i waited monday and nothing..
then the cycle repeats itself. 3 days of
staying home and waiting for a person to make an
appearance to take away the horrid dell
monitor...all to no avail finally on today the
22nd i reach a customer service rep that does
everything because i explained to her my whole
ordeal...
no my word to the wise if u can't return it at a
real store then don't buy it or u run the risk
of not being able to get ur money back.. for me
in this case nearly 500 dollars
sorry for the ranting all
something online...make sure they have a real
store you can go to so in case you want to
return your product you can...
my latest and greatest ordeal entails the big
computer business dell. i had recently ordered
a 17 inch flat screen lcd monitor from them
which had stated it had no ghosting issues...for
those of you who don't understand the term
ghosting then disregard it... anyways when i had
received the item the image portrayed on the
screen was blurry beyond belief..in talking with
a dell customer service rep (took 2 hours to
reach one) i was then sent an exchange one.. but
to no avail this exchange was only slightly
better than the previous...so thus i was
dissatisfied and had to return the product. i
had scheduled the return for friday the 15th so
they could pick it up...i waited all day for
someone to come pick it up no one came..then i
called the courier service they set it up with
(airborne express) and they stated no pickup was
ever made. so i called dell the following day
and they said someone would come by and pick it
up on monday. so i waited monday and nothing..
then the cycle repeats itself. 3 days of
staying home and waiting for a person to make an
appearance to take away the horrid dell
monitor...all to no avail finally on today the
22nd i reach a customer service rep that does
everything because i explained to her my whole
ordeal...
no my word to the wise if u can't return it at a
real store then don't buy it or u run the risk
of not being able to get ur money back.. for me
in this case nearly 500 dollars
sorry for the ranting all
Senior Member
Joined: Mar 2000
Posts: 866
Likes: 0
From: socal
I've never had a problem with Dell, they've shipped me new items without a problem when the carriers have lost them. They've given me extra discounts whenever something has been delayed or lost and usually give me free next day shipping upgrades. Then again, I usually order through small business and am never on hold longer than 5minutes.
