IT pros
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From: the southwest
IT pros
does anyone have experience or insight to these questions
2. Describe your experience in IT service management process best practices.
3. Describe your experience in the analysis and documentation of Microsoft.NET and SQL database development framework or structured process.
this is for a job application
2. Describe your experience in IT service management process best practices.
3. Describe your experience in the analysis and documentation of Microsoft.NET and SQL database development framework or structured process.
this is for a job application
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Joined: May 2002
Posts: 8,550
Likes: 0
From: Tampa
does anyone have experience or insight to these questions
2. Describe your experience in IT service management process best practices.
3. Describe your experience in the analysis and documentation of Microsoft.NET and SQL database development framework or structured process.
this is for a job application
2. Describe your experience in IT service management process best practices.
3. Describe your experience in the analysis and documentation of Microsoft.NET and SQL database development framework or structured process.
this is for a job application
2. is aiming for your ability to keep cool while managing people and for them to maintain respect, especially when servers etc fail. go into your abilities to keep things organized during crisis.
3. Give real world examples of how OOP and relational db design go hand in hand w/ each other, and how applications perform better b/c of it.
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Joined: May 2002
Posts: 8,550
Likes: 0
From: Tampa
I know that many of the managers in my company are required to have gone through the Project Management training program b/c everything falls under that realm, whether it is an actual "project" or not. That seems to have heavier weight than anything here....general management skills
From what I've seen, its more of an all around problem solving and ability to deal under pressure kinda thing. Many of the IT managers that I see are former teachers of all fields w/ some tech background. Questions asked might be "so, if you are working in a Microsoft Exchange environment and your exchange server dies while your 2/3 of your IT team are out of the country, what do you do?"
An answer to that would be something like "First of all, communicate that its being worked on, 2nd assess my internal resources, then, if needed discuss w/ appropriate channels if outside resources need to be brought in. At that point, make a game plan and move forward from there".
On the other hand, if it was more tech based management, you'd follow up on that w/ technical stuff within the plan you are making.
That help any?
Edit: Personally, I was required to go through the PMP training for my bachelors degree in IT along with best management practices and ethics. Honestly, outside of the "you need to write project plans this way", its stuff that can be learned from simply reading a book or 2 if you haven't taken the classes. Additionally, for my masters degree, they covered even more of the "WHEN shit breaks" point of view, and organization in time of crisis.
From what I've seen, its more of an all around problem solving and ability to deal under pressure kinda thing. Many of the IT managers that I see are former teachers of all fields w/ some tech background. Questions asked might be "so, if you are working in a Microsoft Exchange environment and your exchange server dies while your 2/3 of your IT team are out of the country, what do you do?"
An answer to that would be something like "First of all, communicate that its being worked on, 2nd assess my internal resources, then, if needed discuss w/ appropriate channels if outside resources need to be brought in. At that point, make a game plan and move forward from there".
On the other hand, if it was more tech based management, you'd follow up on that w/ technical stuff within the plan you are making.
That help any?
Edit: Personally, I was required to go through the PMP training for my bachelors degree in IT along with best management practices and ethics. Honestly, outside of the "you need to write project plans this way", its stuff that can be learned from simply reading a book or 2 if you haven't taken the classes. Additionally, for my masters degree, they covered even more of the "WHEN shit breaks" point of view, and organization in time of crisis.
Last edited by XScarAudio; Jun 19, 2007 at 08:44 AM.