Took them nearly 3 hours because they had to take apart some of the dash to get to it. This was the first one they have had to replace since the 2003's were released. I'll have to wait 4-8 weeks to get my cd's back that were in the deck when it decided to stop working. Also it's Saturday and they only have one team working and aren't supposed to be doing any Warranty work like this. The person who setup my appointed fawked up I guess. Oh well, I'm happy now. No more top 40 stations..I can listen to whatever I want to. :thumbup: