Heh, heh. I can give a horror story as well about Juffy Lube. I got a coupon for a free oil change from them once, so I decided to get it ( :doh: ). I always changed oil myself, and I thought what could they do, right? The morons proceded to sheer the drain bolt clean from tightening it so damn hard. Luckily, they did pay to have it tapped and replaced. They then had the audacity to give me another coupon for a free oil change. I mailed the coupon and a really nasty letter to their corporate clowns and told them I didn't want a reply, I didn't want free oil changes for life, I just wanted them to know they run a circus of an organization.