Originally Posted by
Tark
ok... can you guy better this paragraphe? One day if you guys need help in french i'll be there for you
Associated technical support for the agents and treatment of escalations, bilingual, having more than 10 years of experience in the field of telecommunications/call centers. Have an excellent spirit of synthesis and a good comprehension of the operational processes allowing to solve the problems in a practical and qualified way. Motivated to find better solutions and to make decisions of quality in the presence of new projects and challenges. Stimulated by the training. Perform within a framework of work which requires a frequent coordination of the activities, an exchange of information and a team work to achieve common goals. Recognized for its skill to identify and include/understand the customer requirements. Attach a great importance to the service and the relationships to the customers.
With over 10 years of experience in telecommunications I have become an expert in conflict resolution in both French and English. Furthermore, these years of experience have taught me to make fast-paced decisions in a high pressure work environment; particularly those in a group/team which require large amounts of coordination and exchanges of information between multiple levels within a company. I have also developed my abilities in understanding complex customer requirements and I have been recognized for my outstanding efforts in customer-service.
Last edited by Red X; Jun 11, 2010 at 11:23 AM.