Best Buys Black Tie Protection is the WORSE right now.

Just know that'll probably not happen again lol. Any TV over 26" has to have it looked at in-home. Only time they will actually replace it is if the part either doesnt exist or outweighs the price of the TV. I'm going to guess you had the Product Replacement Plan. That was cool back then cus I use to trade up on 360's all the time. Now, there service plans aren't worth it.