At large, multinational companies, change is slow because of The Process. Not that Matt had any major problems with The Process — he knew what he was getting into when he started his job. A change begets meetings, which beget approvals, which beget forms that have to be signed in triple-triplicate, which beget more meetings, and maybe after a month or two you will have successfully added a column to a report.

All of Initrode Global's IT staff were salaried employees, except for network management, which was outsourced to a team of Highly Paid Consultants — and both groups took their allegiance to The Process very seriously.

One morning after an update, a key server performed a scheduled reboot. Since the KVM switch had been set to another server, some familiar and ironic words appeared on the screen.

Keyboard error or no keyboard present

Press F1 to continue, DEL to enter SETUP

What would you do in this situation? Probably either "find a keyboard, plug it in, hit F1" or "turn the KVM switch, hit F1." And that's exactly what one of the techs, "Clyde," was about to do before a senior tech saw him.

"Whoah whoah whoah! Wait! Whatareyoudoing?"