Originally Posted by
DakarM
I used to do 24hr support. So I would get calls at 1AM or 3AM I still had to call back within 30mins.
One time this guy called at 2AM. Mind you there is a $199 charge just to talk to me (no guarantee of a solution). First thing we do is get their credit card info. 20mins later it was a driver issue :chuckles:
:rofl:
I think 30 minutes is more than adequate. Their solutions was to have the answering service ask if they want a callback that night. Seems gay but i guess it's better than having everyone wait until the next morning...