everything that is manufactured will have a few bad ones slip out now and then. But I agree with the tech support thing. 1. don't outsource a phone job to a country that can't speak english 2. train them to actually know something. I'm surprised she even knew the word firmware. I actaully argued with a sony testical support guy that a digital video camera doesn't need a video input card, that's what IEE1394 is for. I fucking hate "tech support" these days, they're just a bunch of faq reading tards. Give me my damn RMA and I'll be happy.