Yep took the plunge and picked up a Magellan Xplorist400 last monday
I will be returning it for an exchange tomorrow
The battery drained on me so I figure it just needs a charge, no biggie at all right? Wrong (nothing is ever simple with me anymore). So I plug it in and let it charge then fire it up for a drive into Ptown.
Search for sattelites........sattelites found
Basemap invalid....loading stock basemap.......loading........loading.......loading
For an hour it was loading and nothing happened. I got coordinates and compass working just fine so I reload my basemap through the reset screen.
loading....loading.....loading........
Another hour passes and I check it and not a damn thing is happening on the map. So what do ya do? Oh I know you look in the owners manual at their troubleshooting guide.
Stupid me for thinking they would have a basic shooting guide :roll:
So I call support who answers in pretty good time, but again it isn't ever simple with me. I get Habibs sister on the line
and she asks for my name, number, email, model of product (I wonder if she is going to call me for a date) and begins with everything I have done...reset....reload map....reset......enter this number....push this contortion of buttons.....reset.
Nothing
So she asks how long I have had the unit and I tell her, then I ask her why a unit would fail like this.....silence....
"Hello?"
"Yes I am here"
"So why would a unit fail like this after one week?"
"I don't know sir I have only heard it happening when someone makes a mistake during firmware upgrade, have you done a firmware upgrade recently?"
"No I am still figuring this thing out and was going to wait to do that"
"Oh well then I suggest you return it to the store for exchange"
"So is that one going to fail as well? I mean if it breaks in the field like this it could cost my group many things including our safety"
"I don't know sir, I have only seen this happen during an error updating"
So in short Habibs sister didn't know dick about shit and only had scripted answers.
I am taking it in tomorrow for a swap and if it fails on me I am going to be looking for a new company to get my GPS business.
Yeah I am a bit pissed at how this all happened