i once had a "sync/no surf" issue & when i get there, the cust had no pc....just the modem plugged into the jack.

cust: so i need a computer too??
me: ummm yes
cust: & bellsouth doesn't provide one w/ the dsl?
me: for $29.95/moth...that'd be a no

& what dumbass @ the helpdesk couldn't figure out the cust didn't even have a comp & rolled a truck?!?!?!!