I bought a PS2 controller from there, and the kid ringin me up sold me on the 2 year replacement plan...Well he told me it covers EVERYTHING...I asked him specifically if it covered physical damage and he was like oh hell yeah man...so like if your roommates drop it or mess it up bring it right back in and we will toss you a new one...so I was like bet..and got it.....well it broke..my roommate dropped it on our concrete floor in the basement and broke it....so I take it in and they tell me this thing only covers manufacturer defects...so I get a manager who just repeats the exact same thing the pebcac told me and is very rude...so I naturally went off on her about there training and selling practices...so now I am debating on calling corporate or not / :rant: