Originally Posted by sleezye
i know most customer complaints are logical but the complaint from them comes to us from the service writer which the complaint can usually get worded into some crazy shi and it not even have anything to do with what the customer was talking about thats why i would rather the customer show me than tell me
Good point. I have heard many, many technicians complain that the service writers are the cause of many customer complaints. If the customer could deal directly with the technician, I think both would be a lot happier.
