Originally Posted by sleezye
service bulletin 03-069 on fr brake grab or judder machine rotors replace frt. pads first time next time replace frt rotors
i love trying to troubleshoot cars with crazy ass complaints like yours on it make my job wonderful and warranty time doesnt pay to hot
1. 03-069 applies to 2003 Accords where the brake pads have caused the discs to wear unevenly over time. We are talking about a 2004 Accord here, which i believe has a different factory brake pad than the 2003.
2. 03-069 says nothing about "grabby" brakes; only noise and judder.
It's this kind of "shoot from the hip" attitude at dealer service departments that causes "crazy ass complaints" to turn into something bigger that eventually turns customers away for good.
How long would it take to speak to a customer and provide the information already given in this thread, just to show them that their "crazy ass complaints" are not that big a deal, and that the dealer will do their best to help them resolve the issues? I'm guessing 2 minutes...the time it takes to read this thread.
