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Old Apr 8, 2005 | 04:21 PM
  #6  
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buffalobill
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Joined: Dec 2004
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From: north of Atlanta, GA
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I have 50,000 miles on my '02 Accord brakes - original pads and rotors, and the brakes have never been touched. The 50k miles has been a 50/50 combo of city & highway driving, and they have never squealed, emit very little brake dust, and still stop fine. No grooves at all in the rotors, either.
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I'd demand a meeting with a Honda zone service rep, have your receipts handy, and remain calm, but be firm. I'd also inquire in advance of that meeting concerning if there are any TSBs for brake related issues - your dealership service writer should be able to help you there.

Remember, most dealership personnel - service writers, techs, sales, and all management levels, work on a commission basis, and the service writer may not want to lose your future repair and service business; also, dealerships live & die by their CSI scores (both the sales and service departments), and great CSI scores reap all kinds of benefits for dealership management and sometimes individual sales & service personnel - like $$, allocations, and other percs. Bottom line - they hate when you don't check off "completely satisfied" in every box ! And always mail it directly to American Honda, and never to the dealership where there is an ample supply of 'white out' and/or trash cans if they didn't get a perfect survey. When I worked for a Honda dealership in NC, I witnessed all kinds of such stuff going on. Also, American Honda doesn't want bad publcity when it comes to quality and reliability issues, since they don't want to have to upgrade their stingy factory warranty from 3/36 to match most of their competition. And, they also want to have as high a CSI and JD Powers score as possible for bragging rights.
Good luck - you deserve a break - 'er brakes.
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